Account Manager

JOB OVERVIEW

We are looking for a dedicated Account Manager to oversee and nurture client relationships. In this role, you will manage client accounts, ensure their needs are met, and drive satisfaction through effective communication and problem-solving. Strong organizational skills, a proven track record in account management, and the ability to build and maintain client relationships are essential. If you excel in client-focused roles and are committed to delivering outstanding service, we’d love to meet you.

I ​. JOB DESCRIPTION

• Build and maintain strong client relationships, serving as the primary point of contact to address needs, concerns, and expectations for high satisfaction.
• Oversee client projects, ensuring timely delivery within scope and to client satisfaction, in collaboration with project teams.
• Act as the liaison between clients and internal teams, facilitating clear communication and ensuring client requirements and feedback are accurately addressed.
• Gather and analyze client feedback to understand needs and drive improvements in service delivery and satisfaction.
• Manage contract renewals, negotiations, and amendments, ensuring compliance and addressing any issues.
• Collaborate with sales, marketing, software development, and customer support teams to align and coordinate on client-related activities, including promotional activities, product launches, and engagement initiatives.

 II. REQUIRED SKILLS AND QUALIFICATIONS

• Excellent verbal and written communication skills in both Vietnamese and English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM softwares (e.g., Odoo, Apollo, Hubspot).
• Bachelor’s degree in Business Administration, Sales, or a related field.
• At least 2 years of experience in account management or a similar client-facing role with a proven track record of managing client relationships and driving account growth.
• Demonstrated commitment to delivering exceptional customer service and enhancing the client experience.
• Strong organizational and project management skills, with the ability to handle multiple accounts and prioritize tasks effectively.
• Possession of an English language certification.
• Previous experience working in the IT industry or a technology-focused role, providing familiarity with technical sales processes and market dynamics.
• Proficiency in additional languages for dealing with international clients.

III. WHAT WE OFFER

• Competitive Salary: Salary agreement based on skills and experience.
• Comprehensive Benefits Package: Full welfare benefits according to company regulations, including: Social insurance, Health insurance, Unemployment insurance, Bonuses for holidays and Tet, 13th-month salary, Birthday gifts, Annual vacation and more.
• Professional and Youthful Working Environment: Join a vibrant and friendly team where colleagues are supportive and happy.
• Training and Development: Opportunities for training and guidance to help you quickly grasp the job and develop your career.
• Work-Life Balance: Monday to Friday from 8:30AM to 6:00PM or from 8:00AM to 5:30PM, allowing for a balanced work-life schedule.

ADDRESS

Bac Ha Software Co., Ltd. (BHSoft)

Head Office: 6th Floor, Technosoft Building, 15 Duy Tan street, Dich Vong Hau ward, Cau Giay district, Hanoi city.

Vinh Office: Room 906, Vinaconex 16 Building, An Duong Vuong Street, Truong Thi ward, Vinh city.