Assistant Account Manager

JOB OVERVIEW

We are looking for a proactive and organized Assistant Account Manager to support our account management team. In this role, you will assist with client account coordination, handle inquiries, and help ensure smooth day-to-day operations. Strong communication skills, attention to detail, and the ability to manage multiple tasks are essential. If you’re enthusiastic about supporting client relationships and contributing to team success, we’d love to hear from you.

 I. JOB DESCRIPTION

• Assist in managing client relationships by providing support and addressing inquiries.
• Support the Account Manager in overseeing client projects, ensuring deliverables are completed on schedule and to specifications.
• Prepare and distribute client communications, meeting agendas, and follow-up correspondence.
• Collaborate with the Account Manager to develop solutions and ensure client satisfaction.
• Aid in various account management tasks, including contract renewals, client meetings, and project reviews.
• Work closely with sales, marketing, software development, and customer support teams to ensure alignment on client-related activities, including promotional efforts, product launches, and engagement initiatives.

II. REQUIRED SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills in both Vietnamese and English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM softwares (e.g., Odoo, Apollo, Hubspot).
• Bachelor’s degree in Business Administration, Sales, or a related field.
• At least 1 year of experience in an administrative or support role, ideally within account management or a client-facing environment.
• Demonstrated commitment to delivering exceptional customer service and enhancing the client experience.
• Ability to assist in resolving client issues and providing effective solutions.
• Possession of an English language certification.
• Previous experience working in the IT industry or a technology-focused role, providing familiarity with technical sales processes and market dynamics.
• Proficiency in additional languages for dealing with international clients.

III. WHAT WE OFFER

• Competitive Salary: Salary agreement based on skills and experience.
• Comprehensive Benefits Package: Full welfare benefits according to company regulations, including: Social insurance, Health insurance, Unemployment insurance, Bonuses for holidays and Tet, 13th-month salary, Birthday gifts, Annual vacation and more.
• Professional and Youthful Working Environment: Join a vibrant and friendly team where colleagues are supportive and happy.
• Training and Development: Opportunities for training and guidance to help you quickly grasp the job and develop your career.
• Work-Life Balance: Monday to Friday from 8:30AM to 6:00PM or from 8:00AM to 5:30PM, allowing for a balanced work-life schedule.

ADDRESS

Bac Ha Software Co., Ltd. (BHSoft)

Head Office: 6th Floor, Technosoft Building, 15 Duy Tan street, Dich Vong Hau ward, Cau Giay district, Hanoi city.

Vinh Office: Room 906, Vinaconex 16 Building, An Duong Vuong Street, Truong Thi ward, Vinh city.