Trainee: Account Manager

JOB OVERVIEW

We are seeking an enthusiastic and driven Account Manager Trainee to join our team and support client account management efforts. In this entry-level position, you will gain hands-on experience in managing client relationships, assisting with project coordination, and learning how to address client needs effectively. If you are eager to build a career in account management and customer service, we offer an excellent opportunity for growth and development.

I ​. JOB DESCRIPTION

• Support the account management team in handling client requests and queries.
• Help track client projects and ensure deadlines are met.
• Collaborate with internal teams to ensure client needs are communicated effectively.
• Gather client feedback to improve service and satisfaction.
• Learn to manage contracts and help with renewals.

 II. REQUIRED SKILLS AND QUALIFICATIONS

• Good verbal and written communication skills in both Vietnamese and English.
• Strong interpersonal skills with a passion for customer service and building relationships.
• Ability to work in a fast-paced environment, multitask, and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software (e.g., Odoo, Apollo, Hubspot) is a plus.
• Familiarity with the IT industry or technology-focused roles is a plus.

III. WHAT WE OFFER

• Trainee allowance provided.
• Traineeship certificate issued upon completion.
• Professional, youthful working environment with cheerful and friendly colleagues.
• Gain practical experience in business analysis within a real-world IT setting.
• Work closely with experienced Business Analysts and receive guidance and mentorship.
• Enhance your resume and develop skills that are highly valued in the job market.
• High-performing trainees may be considered for transition to a full-time role as an official employee.
• Working hours: Monday to Friday; 8:30AM to 6:00PM.

ADDRESS

Bac Ha Software Co., Ltd. (BHSoft)

Head Office: 6th Floor, Technosoft Building, 15 Duy Tan street, Dich Vong Hau ward, Cau Giay district, Hanoi city.

Vinh Office: Room 906, Vinaconex 16 Building, An Duong Vuong Street, Truong Thi ward, Vinh city.